❤️ Play Responsibly — Your Safety Is Our Responsibility 🛑 Set Your Gaming Limits — From Account Settings Today 👶 18+ Only — Strict Barriers for Minors 🆘 Need Help? — Contact Our Support Team ⏸️ Take a Voluntary Break — Anytime, Any Duration 🎮 Gaming Is for Entertainment — Not a Guaranteed Source of Income ❤️ Play Responsibly — Your Safety Is Our Responsibility 🛑 Set Your Gaming Limits — From Account Settings Today 👶 18+ Only — Strict Barriers for Minors 🆘 Need Help? — Contact Our Support Team ⏸️ Take a Voluntary Break — Anytime, Any Duration 🎮 Gaming Is for Entertainment — Not a Guaranteed Source of Income
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Our Commitment to Your Wellbeing

Fair Play Responsible Gaming — A Full Guide to Safe & Informed Gaming

Gaming should be fun, not stressful. Fair Play believes that gaming is truly enjoyable only when played within limits. This page has all the tools and information you need.

Open an Account Terms & Conditions

Our Core Commitment

Responsible gaming at Fair Play is more than a policy on paper. From setting deposit limits to self-exclusion — all our tools to keep you safe are active and available for free.

18+
Strict Age Enforcement
7 Days
Minimum Self-Break
24/7
Support When You Need It
৳0
Cost of Using the Tools

Core Responsible Gaming Tools

Fair Play gives you the full freedom to stay safe

Deposit Limits
Set a daily, weekly, or monthly deposit limit in advance. Once the limit is reached, no further deposits will be allowed automatically.
Session Time Limit
Set a time limit for how long you'll play in one session. An alert will appear when the time is up and the session will end — no more losing track of the hours.
Loss Limit
Gaming will stop automatically once you reach a set loss amount. Chasing losses with more bets often makes things worse — this limit is designed to prevent exactly that.
Cooling-Off Break
Take a break from gaming for anywhere between 24 hours and 30 days. During this period, you can still log in but cannot place any bets or play any games — a little distance goes a long way in clearing your head.
Self-Exclusion
Exclude yourself from Fair Play for anywhere between 6 months and permanently. Once active, you will no longer receive any promotional offers or bonus communications. This is not weakness — it takes courage.
Reality Check
A message will appear every hour, or at an interval of your choosing, showing how long you've been playing and how much you've won or lost. Knowing the facts makes it easier to make the right call.
Table of Contents

Immediate Help

Concerned about your gaming? Reach out to our support team directly — no judgment, just help.

1What Does Responsible Gaming Actually Mean?

Responsible gaming means treating gaming as a form of entertainment — not as a solution to life's problems. At fair play, responsible play isn't just a policy written on a page; it's a core value of our platform.

Every day, thousands of people enjoy gaming on Fair Play in a completely healthy way. They stick to a budget, play for set periods, accept losses with a smile, and know when to stop after a win. That is what responsible gaming looks like.

Problems arise when gaming is no longer just for fun — when you feel the urge to chase losses by betting more, when stopping feels difficult, or when gaming starts to affect your family and work.

  • Gaming is for entertainment, not a way to recover lost money
  • Only bet money you can afford to lose
  • Set Time Boundaries — Gaming should be a small part of your life
  • Avoid gaming when under the influence of alcohol or when feeling stressed
  • Treating gaming as a source of income is dangerous
Using responsible gaming tools does not mean you are weak — that idea is completely false. Knowing your limits and sticking to them is actually the smarter choice.

2Recognise the Warning Signs

Problem gaming doesn't appear overnight — it develops gradually. Certain signs show up early, indicating that things are starting to slip out of control. Catching them in time means you can stop before it becomes a real problem.

Feeling the urge to place more bets to recover money lost

Feeling restless or irritable when thinking about stopping gaming

Neglecting family, friends, or work because of gaming

Hiding the extent of your gaming from people close to you

Using money meant for living expenses or essential costs for gaming

Prioritising gaming over sleep, food, or health

Gradually increasing the amount of time or money spent gaming, with difficulty stopping

Gaming to escape stress or loneliness

Keep in Mind: If you recognise one or more of the signs above, take action now. There's no shame in it — seeking help is an act of self-care.

3How to Set Gaming Limits

You can set gaming limits at any time through Account Settings on Fair Play. Lowering a limit takes effect immediately, but increasing one requires a 24 to 72-hour waiting period — this is intentional, to prevent limits from being raised on impulse.

1
Log In to Your Account
Log in to Fair Play and click on your profile icon in the top right corner.
2
Find the Responsible Gaming Menu
Go to the "Responsible Gaming" option in your profile menu.
3
Choose the Type of Limit
Choose what works for you — deposit limit, session time limit, loss limit, or reality check.
4
Set the Amount and Duration
Choose your preferred period — daily, weekly, or monthly — and enter the amount you want to set.
5
Confirm
Clicking "Save" or "Confirm" activates the limit immediately. You'll receive a confirmation message right away.
Keeping your gaming budget to a maximum of 5% of your monthly income significantly reduces the risk of financial stress. This is advice financial experts recommend as well.

4Check In With Yourself — How Are You Doing?

Answer the questions below honestly — this check is just for you, no one else will see it.

Question 1: In the past month, have you gamed beyond your budget?
No, never
Once or twice
Often
Question 2: When you lose, do you feel like playing a little more will win it back?
No, I Accept
Sometimes it feels like
Almost Always
Question 3: Is gaming affecting your family life or work?
No, I keep them separate
Every now and then, just a little
Yes, quite significantly

5Self-Exclusion Options

If you feel you need to step away from gaming, Fair Play offers three types of self-exclusion. Once activated, you will not receive any promotional emails or bonus offers.

Cooling-Off
24 Hours — 30 Days
To take a short break and clear your head. Your account will be reactivated automatically after the break ends.
Long-Term Exclusion
6 Months — 5 Years
For serious cases. Reapplication is required after the period ends — it does not renew automatically.
Permanent Exclusion
Permanently
Once activated, this cannot be reversed. Please apply through support only.
Important: Do not attempt to open a new account while a self-exclusion is active. We cross-check new registrations against existing records and will block them.

Self-exclusion can be activated from Account Settings or by contacting support: support@fairplay-baji.net

6Protection of Minors

Fair Play takes strict measures to keep under-18s away from gaming. This is both a legal obligation and our ethical responsibility.

  • Age Verification at Registration: Registration cannot be completed if a date of birth under 18 is provided. Age must be verified with a valid ID during KYC verification.
  • Suspicious Account: If any account shows usage patterns that suggest a minor, we will request immediate verification.
  • Advice for Parents: If there are children or teenagers at home, use parental controls on your device. Keep your login details completely private.
  • Report: If you notice a minor using Fair Play, please contact us — we'll take action straight away.
Always log out and keep your password private to prevent anyone at home from accessing your account.

7What Family & Friends Can Do

Problem gaming affects not just the player, but their family too. Those closest to them often sense that something is wrong before anyone else does.

  • Talk Freely, No Judgment: Express your concern without getting angry. Saying "I'm worried about you" is far more effective.
  • Gather Information: Learn about problem gaming and how to get help before starting the conversation. Being informed makes it easier to say the right things.
  • Cut Off Financial Support: Don't borrow money to fund gaming — even if it comes from a place of love, it only makes the problem worse.
  • Contact fair play Support: You can request self-exclusion for a family member's account — submit an application with supporting evidence and identification.
  • Seek Professional Help: Seeking advice from a mental health professional can be the most effective step when needed.

8Help & Contact

If you're concerned about your gaming, talk it through — with yourself, your family, or us. Fair Play's support team is ready to help with responsible gaming.

Live Chat
Available 24/7 on the site and app. Mention "Responsible Gaming" and you'll be connected with a dedicated team.
Email Support
support@fairplay-baji.net — include "Responsible Gaming" in the subject line. Response within 48 hours.
Account Settings
Log in and go to Settings to access all responsible gaming tools in one place — limits, breaks, and exclusion options.
Self-Help Guide
Use the information and self-assessment questions on this page to understand your situation and take the right steps.
Related Policies

Alongside responsible gaming, please also read these policies.

Terms & Conditions Privacy Policy About Us

Responsible Gaming at Fair Play — Our Complete Approach

Fair play's responsible gaming policy starts from a simple belief — gaming is truly enjoyable only when played with awareness. We want our platform to be a safe space for millions of people across Bangladesh, not a source of worry.

Online gaming is still relatively new to many people in Bangladesh. A lot of players come to an online betting platform for the first time out of curiosity, or on a friend's recommendation. It often starts small — but without knowing the right guidelines, problems can creep up gradually. Fair Play has developed its responsible gaming programme with this reality in mind.

In our experience, players who set a budget from the start and keep gaming as a small part of their entertainment tend to enjoy it for a long time. Those who chase losses by placing bigger bets rarely have a good experience.

Fair play's responsible gaming tools were built from real experience. Deposit limits exist because we've seen that setting a budget prevents financial stress. Session limits exist because hours of continuous play leads to mental fatigue. Loss limits exist because chasing losses — and losing even more in the process — is something we see all too often.

We understand that stopping on your own can be difficult. That's why we offer a self-exclusion option — where you can decide for yourself whether you need a break. It takes courage to take that step, and fair play respects that courage.

There's no shame in talking about gaming. Have an open conversation with your family — how much you're playing, what your budget is, and how you're feeling. Family awareness is often the strongest form of protection.

Fair play's commitment is to stand by you — not just at the gaming table, but in keeping you safe. Our support team is trained in responsible gaming and is always ready to help with any concerns.

Start Gaming Safely — Set Your Limits

Open an account with Fair Play and set your own budget and time limits from day one. A great experience starts with the right habits.

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Frequently Asked Questions

Everything You Want to Know About Responsible Gaming & Your Gaming Experience

Settlement of bets on cancelled or incomplete matches depends on how much of the match was played and the rules of the sport in question. For cricket — if a match is cancelled before it begins, all bets are refunded (voided). If a result is determined via the DLS method, bets are settled according to that result. If the required number of overs is not completed, bets on those markets are generally voided. For football — if a match is not resumed within the designated timeframe (typically within the full 90 minutes), bets are voided and stakes returned. The rules for each betting market are listed separately on the match odds page. If you have a question about a specific match result, contact the support team — providing your transaction reference will help resolve the issue faster.

Yes, you can access all Fair Play services through a mobile browser without the app. Simply open fairplay-baji.net in Chrome, Firefox, or Samsung Browser and the mobile-optimised version will load automatically. Login, deposits, gameplay, and withdrawals — everything works in the browser. That said, the app does have its advantages: faster loading, push notifications, and a smoother overall experience. If you're playing via browser, make sure your phone's data saver mode is turned off and keep your browser up to date. Live games require a slightly stronger internet connection. If you run into any browser issues, clearing your cache and logging back in usually does the trick.
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