1Introduction & Scope of This Policy
Fair play (fairplay-baji.net) does not treat your privacy merely as a legal obligation — for us, it is an ethical responsibility. This Privacy Policy ("Policy") applies to all users of the fair play platform, whether accessed via the website, mobile app, or any other digital channel.
This policy has been written in plain English with Bangladesh users in mind. We want you to read it with understanding and make informed decisions. By creating an account or using our services on Fair Play, you are agreeing to this policy.
- This Policy is fair play's Terms & Conditionsmust be read in conjunction with.
- Any changes to this policy will be reflected with an updated date on this page, and registered members will be notified accordingly.
- For any questions, please contact us at support@fairplay-baji.net.
This policy tells you what we do — but our true identity is defined by what we don't do. We don't sell your data. We don't share it without your consent.
2What Information We Collect
Fair play only collects information that is genuinely needed. Every piece of data has a clear reason behind it — we never collect for the sake of collecting.
Information Collected at Registration:
- Full Name: For Account Verification & KYC
- Mobile number: For login, OTP verification, and payment notifications
- Email address: For account verification and important notifications
- Date of birth: To verify age (18+)
- Password: Stored as a hash — never readable in plain text
Information Collected During KYC Verification:
- National ID or passport number: For identity verification
- Proof of Address: To meet regulatory obligations
- These documents are stored in encrypted form, and access is restricted once verification is complete.
Automatically Collected Information:
- IP Address: For security checks and geographic restrictions
- Device Information: Browser and operating system — used to improve our services
- Usage Pattern: Which games you play and for how long — used to improve the platform
- Cookie Data: To manage sessions and remember your preferences
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For the service only
3How Your Information Is Used
Fair play uses your information solely for the purposes listed below. It is never used for anything beyond this.
- Account management: To provide login, settings, and profile-related services.
- Payment processing: To process deposit and withdrawal transactions.
- Security verification: To detect and prevent fraud.
- Customer Support: To contact you and resolve any issues you may have.
- Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
- Service Improvement: Anonymous analytics to help improve your platform experience.
- Contact: To send you important updates, bonus offers, or security alerts (with your consent).
If you'd prefer not to receive promotional messages, you can disable notifications in your profile settings. Please note that security and transaction-related messages cannot be turned off.
4Third-Party Data Sharing Policy
Fair play never sells your data — that is our most fundamental principle. However, a limited amount of information may be shared to operate our services, and only in the following circumstances:
- Payment gateway provider: bKash, Nagad, Rocket, or bank gateway — only the information required to complete your transaction is used. These providers are also bound by their own privacy policies.
- KYC Verification Service: Documents submitted for identity verification may be processed through a secure third-party provider. These providers do not retain the data.
- Law Enforcement Agencies: We are legally required to disclose information in response to a court order or a lawful request from a regulatory authority. In such cases, only the specific data requested is provided.
- Technology service provider: Companies involved in hosting, cloud storage, or anti-fraud operations are bound by strict data protection agreements with fair play.
Your data is never shared with any third party for purposes beyond those listed above. No information is passed to advertisers, data brokers, or affiliate marketers.
5Special Protection for Payment Information
Payment information is the most sensitive data we handle, which is why fair play takes extra precautions in this area.
- bKash/Nagad PIN: Your mobile banking PIN never reaches Fair Play's servers. Payments are completed entirely within the payment provider's own secure system.
- Card number: Full credit or debit card numbers are never stored on fair play. In accordance with PCI DSS standards, only the last four digits may be kept for reference purposes.
- Bank account: Bank account details required for transfers are used solely at the time of the transaction and are not stored permanently.
- USDT Wallet: Crypto addresses are retained as part of transaction records, but your private key is never requested.
fair play will never contact you to ask for your password, bKash PIN, or card number. Any such request is fraudulent — please report it to us immediately.
6Cookies & Tracking Technologies
Fair Play uses cookies on its website and app. Cookies are small data files stored on your device that help improve the service.
| Cookie Type |
Purpose |
Duration |
Required? |
| Session Cookies |
Keeping you logged in |
Cleared at end of session |
Yes |
| Preference Cookies |
Remembering Language & Settings |
30 Days |
Yes |
| Security Cookies |
CSRF & Fraud Prevention |
Cleared at end of session |
Yes |
| Analytics Cookies |
Anonymous data for service improvement |
6 Months |
No (Optional) |
You can manage or delete cookies through your browser settings. However, disabling session and security cookies may affect how the site functions.
7How Long Your Data Is Retained
Fair play does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.
- Active account data: Necessary data is retained for as long as your account remains active.
- Transaction Records: Financial regulatory requirements mandate that transaction records be kept for 5 to 7 years. This is a requirement under international financial regulations.
- KYC Documents: Data may be retained for up to 5 years after account closure, solely to meet regulatory requirements.
- Communication Records: Support chat and email records are retained for up to 2 years to help us improve our service quality.
- Basic profile information: Upon receiving an account closure request, data is deleted within 30 days, except where retention is legally required.
8Your Data Rights
Every registered member of Fair Play has certain fundamental rights over their own data. We respect and uphold those rights.
Right to Access Your Data
You have the right to know what information fair play holds about you. Submit a request and we will provide full details within 30 days.
Right to Rectification
You may request corrections to any inaccurate or incomplete information — either through your profile settings or by contacting support.
Right to Erasure
You may request to close your account and have your data deleted, except where retention is required by law.
Right to Data Portability
You may request an export of your data in a standard, portable format.
Right to Object to Processing
You have the right to object to your data being used for marketing communications or analytics purposes.
Right to Restrict Processing
Under certain circumstances, you may request that the processing of your data be restricted.
To exercise any of your rights, write to us at support@fairplay-baji.net. After verifying your identity, we will typically respond within 30 days.
9Children's & Minors' Privacy
Fair play strictly refrains from serving anyone under the age of 18. We do not knowingly collect personal information from minors.
- Date of birth is verified at registration. Users under 18 are not permitted to create an account.
- Age is confirmed through ID verification as part of the KYC process.
- If it comes to our attention that personal data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
- If you believe a minor is using this platform, please notify us immediately.
10How This Policy Is Updated
Fair Play may update this Privacy Policy as needed — for example, when new features are added to the platform, payment methods change, or regulatory guidance is updated.
- Minor Changes: The date on this page will be updated accordingly. Members may not always be notified individually.
- Significant Changes: Registered members will be notified by email or SMS at least 14 days in advance.
- Material Changes: If the purpose of data use changes in a fundamental way, fresh consent will be obtained.
Continued use of fair play after any changes are made will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account.
11Privacy Contact
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us directly.
- Email: support@fairplay-baji.net (please include "Privacy" in the subject line)
- Live Chat: Active on site and app 24/7
- Response Time: An initial response is typically provided within 72 hours; complex matters are fully resolved within 30 days.
Related Policies
For our full terms and conditions alongside this Privacy Policy, please refer to the pages below.